Shipments and Returns
Our goal is to process and ship every order within 24 - 48 hours (weekends excepted) for products in stock, and, in most cases within 3 business days for products not in stock, but available from our distributors. Because of our pick up and delivery schedule, standard, non-expedited orders submitted after 3:00 PM Pacific Time are considered as the next business day, for shipping time purposes. Expedited (Overnight, 2-day, etc) orders submitted after 12:00 PM Pacific Time are considered as the next business day.
When Vista Flags offers Free or reduced shipping specials, this means that Vista Flags is subsidizing part or all of the actual shipping cost. When the buyer selects the reduced or free shipping option, Vista Flags will choose the most cost effective carrier and shipment type to ship your products. We will ship via FedEx Ground, USPS First Class or USPS Priority at our discretion. Additional charges for shipping may apply for Hawaii and Alaska, but will be discounted by the amount to ship the same weight package from California to Maine.
For orders under $115 or expedited orders, we will honor the shipping preference of the customer, however, we reserve the right to use our judgment to get the product to you via the quickest, most cost-effective carrier method (for example if one carrier has picked up and the other hasn't).
FedEx Ground (and Home) (1 - 7 business days)
Following credit card authorization and verification of information, you should receive your order within 1 to 9 days after ordering. Residential addresses will not receive deliveries on Mondays, but may receive deliveries on Saturdays.
USPS First Class or Priority Mail (2 -3 business days)
Following credit card authorization and verification of information, you should receive your order within 3 to 5 days.
Expedited/Express Shipping (1-3 business days)
If you need something right away, you may opt to pay the full cost of shipping and select your shipping carrier and shipping type. When you pay the full cost of shipping, your order is moved up in the queue and given priority handling and shipping. We do request, however, that Expedited orders be placed by 12:00 PM Pacific Time, in order to allow us time to verify stock availability and to prepare products for shipping. Saturday is not considered a business day, so if you require a Saturday delivery with your expedited order, please call us at 562-941-5050 to find out if Saturday delivery is available in your area and to obtain a quote for additional shipping costs.
Overnight delivery is due to you the next day (for orders placed early enough to ship that day). Second-day does not include the current business day. So Second-day shipping would arrive the second weekday after the order is shipped (for example: shipped on Monday delivers on Wednesday, or shipped on Friday arrives on Tuesday)
If you have purchased your product through a brick and mortar retail store, not from this website, you must return the product to that store. For website/phone orders, if there is no manufacturing defect and the product is simply no longer needed/wanted, Vista Flags will accept returns on Retail products within 30 days of the purchase date (All Sales are Final for Resale purchases; returns are not accepted).
Please contact Vista Flags within 30 days of the purchase date to request a Return Authorization. Products must be in new, resalable condition, preferably unopened. Please package all items securely, preferably in the original packaging, include a copy of the packing slip, or if unavailable, include your Invoice/Receipt/Order # on a piece of paper inside the box, and return to: Vista Flags, 954 N Amelia Ave, Ste A, San Dimas, CA 91773. The buyer must pay the return shipping costs. A refund, less a 15% restocking fee, will be processed upon receipt of the returned product(s) that are evaluated to be in new, resalable condition. Refunds will be denied if the products are received in used, non-resalable condition. In addition to the 15% restocking fee, if you selected a reduced or free shipping promotion with your purchase, we will deduct our actual original shipping costs from your refund. Other possible deductions: If you purchased a discounted Kit product (Flag, Pole and Mount) but return only a portion of the Kit product (i.e. just the flag), the combined Kit discount will be subtracted from the item(s) being returned first, then restocking fees, then any subsidized shipping costs.
Our products are manufactured with the highest attention to detail, but occasionally something will go wrong that is beyond our control. There is no expressed warranty for flags except for manufacturer defects. Most polyester flags will last from 3 to 5 months when flown 24x7 depending on weather conditions. Life span may be extended by bringing flags in at night and/or during high winds or stormy conditions. Manufacturing defects are evaluated on a case-by-case basis. Our Pole and Mount products are warrantied against manufacturer's defects, which will be evident immediately, even before installation. Once a product has been successfully installed at your installation location, we do not warranty for manufacturing defects. We do not warranty products that have been abused by the customer.* If you receive merchandise that is believed to be defective, please contact us immediately before installing your product(s). We must be able to evaluate all warranty claims. To simplify this process, and in lieu of making the customer return the merchandise to us, we will request one or more digital photographs to be emailed to firstname.lastname@example.org for evaluation. If we can determine from the photos that it is clearly a manufacturing defect we will replace your unit at no cost. If the photos are too unclear, or if we can not determine the type of defect/issue based on the photos, we may request the product be returned to us, at the cost of the buyer, then we will evaluate and refund/replace as appropriate; no return shipping costs will be refunded.
*Abuse includes, but is not limited to, flying more than two flags on a pole in wind conditions exceeding 30 mph. Flying flags in winds exceeding 40 mph (including wind gusts). Flying flags larger than 3 feet by 5 feet and incurring wind damage. Damaging the pole by drilling holes in it. Damage due to improper mounting.